Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are your watches authentic?
Yes, every watch sold at The Watch Co is 100% authentic and comes with a certificate of authenticity and the original manufacturer's warranty.
How long does shipping take?
We offer free standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition for a full refund.
Do you offer a warranty on your timepieces?
In addition to the manufacturer's warranty, we provide a 2-year The Watch Co warranty that covers internal movement defects and mechanical issues.
Can I resize my watch band?
Most of our metal link bracelets can be resized. We recommend visiting a local jeweler for a professional fit, or you can contact our support team for guidance on adjustable straps.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.