Returns & Exchanges
At The Watch Co, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our commitment is to ensure your shopping experience is as precise and reliable as our watches.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
Prepare the Package
Place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping carton.
Inspection and Refund
Once our horologists inspect the return for quality assurance, we will process your refund or ship your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing